Free standard shipping at $99+ after discounts. Contiguous U.S. & DC. Details
Find answers about shipping, returns, refunds, Vibe-Honey's general one-year store warranty and support for existing orders below. For help with an order, email support@vibe-honey.com.
Orders ship from China to the 48 contiguous U.S. states and Washington, D.C. We do not currently deliver to Alaska, Hawaii, U.S. territories or APO/FPO/DPO military addresses. For a P.O. Box, ask us to confirm service before ordering.
Processing and dispatch take up to 2 business days after the order is placed. Standard transit is then an estimated 5–9 business days after carrier collection. Processing is additional to transit, and a shipping label does not mean the parcel has been collected.
For processing, business days are Monday–Friday, excluding public holidays affecting fulfillment in China. We use Pacific Time (America/Los_Angeles, PST/PDT) for order timestamps, with no separate daily cutoff or same-day dispatch promise. Carrier transit excludes weekends and the carrier's public holidays. If dispatch is delayed, we provide the required delay-consent or cancellation and refund options. See our Shipping Policy.
Yes. Product prices include U.S. import duties and customs-clearance fees. Delivery charges, if any, and applicable U.S. sales tax are separately shown at checkout. If a carrier asks you to pay an import charge already included in the price, contact support@vibe-honey.com so we can investigate and resolve it.
For delivery to the 48 contiguous U.S. states and Washington, D.C., standard shipping is $6.99 when the discounted merchandise subtotal is below $99.00, and free when it is $99.00 or more. Exactly $99.00 qualifies.
The threshold uses the merchandise subtotal after applicable product and order discounts, excluding shipping and U.S. sales tax. A subtotal of $98.99 has a $6.99 shipping charge; $99.00 qualifies for free standard shipping. Shipping and applicable tax are shown before payment. We do not add undisclosed large-order or processing fees after purchase. See the Shipping Policy.
Check the delivery location and tracking details, then contact support@vibe-honey.com promptly. We recommend reporting the issue within 7 days to help the investigation; this is not an automatic cutoff of your rights. A delivered scan alone does not decide the outcome. We will review the available evidence and explain the resolution under our Shipping Policy.
Contact us within 30 calendar days after actual receipt. Items must be unused, retain any original hygiene seal, and include all original parts, packaging and tags. Opening the outer shipping carton is not the same as breaking a hygiene seal. We do not offer a used-product satisfaction or pleasure guarantee. Used or hygiene-unsealed items are not eligible for a voluntary change-of-mind return. A faulty, damaged, incorrectly supplied or materially misdescribed item is handled separately; opening a hygiene seal does not by itself remove valid defect or statutory remedies. Read the full policy for category conditions and exclusions.
Ordinary exchanges: We do not offer direct exchanges for a different color, model or product. If your item qualifies for a voluntary return, follow our return process; return shipping to China is at your expense. After the eligible return has been refunded, you may place a new order, subject to the price, availability and shipping charges shown at that time. Faulty, unsafe, damaged, incorrectly supplied or materially misdescribed products are handled separately. See our exchange process.
Ordinary change-of-mind returns are sent to China at your expense. International return postage can be substantial, so consider that cost before purchasing. Customer service will provide the exact return address and instructions. Do not use the company registration address or the address on the outbound parcel unless we confirm it. We cover reasonable necessary return costs for a valid defect, damage, incorrect-item or misdescription claim.
Email support@vibe-honey.com with your order number, the item and your reason. We aim to reply within 2 business days. For an approved voluntary return, hand the parcel to the carrier within 14 calendar days after receiving the complete return instructions, and keep your proof of posting. Do not send a used, damaged or faulty rechargeable product internationally until we provide a compliant shipping or alternative resolution.
After receiving an authorized return, we will inspect it and initiate any eligible refund within 7 business days, or sooner where required by law. Card refunds processed through LianLian generally appear within 5–7 bank business days after submission to your issuing bank. Actual posting depends on your issuer and its banking calendar. If the funds have not appeared after 7 bank business days, contact us so we can check the refund and provide its bank reference (ARN), when available. Other payment methods follow their provider's applicable posting timeframe. Eligible refunds go to the original payment method. For a voluntary return, the refund normally covers the amount paid for the returned product and refundable related tax; disclosed original shipping may be nonrefundable where permitted. We do not retroactively deduct free outbound shipping or the import duties and customs-clearance fees already included in the product price. See the full policy for fault-related refunds.
Vibe-Honey's general store warranty covers manufacturing and material defects for 1 year from actual receipt.
Contact support@vibe-honey.com for warranty support. Keep your receipt, model or serial number if available, and the faulty device. We will review your request and guide you through suitable evidence and any safe return steps.
Existing orders retain all warranty and after-sales commitments made at purchase, including any applicable manufacturer's warranty. Contact us for support with an existing order. Statutory rights remain protected. See our full warranty policy.
Arrival damage, wrong items or missing contents: Email support@vibe-honey.com within 30 calendar days after you or your authorized recipient actually receives the affected item or parcel, counting the day after receipt as day 1. For split deliveries, calculate the period separately for each affected delivery. Include your order number, details of the problem and reasonable product-only photos where available. We aim to provide an initial response within two business days; a timely request remains on time while you wait.
Contact support@vibe-honey.com with your order number and a description of the problem. Where helpful, we may request a product-only photo or short video and identifying details. We do not ask for intimate photos, demonstrations on your body or unsafe battery disassembly. Tell us if the fault is intermittent or a video cannot reasonably show it. Opening a hygiene seal does not, by itself, disqualify a valid defect claim.
The 30-day arrival-reporting period is separate from return-dispatch and refund-processing times. Hidden damage, faults discovered later, valid warranty claims and remedies under applicable law remain protected. Contact us promptly after discovering such an issue. See our full policy on product problems.
For an accepted claim under Vibe-Honey's one-year store warranty, we arrange an appropriate repair or replacement and cover reasonable necessary return and replacement-delivery costs. If we cannot provide a suitable remedy within a reasonable period, we provide an appropriate refund. A different replacement model requires your agreement.
Existing orders retain any more favorable remedies promised at purchase. If a separate manufacturer's warranty applies to an existing order, we will explain the relevant claim steps, return arrangements and applicable costs before you send a product. This does not remove our own responsibilities. Read the full warranty policy.
Do not dismantle or force open sealed products or accessories, or attempt internal battery work. Disassembly, modification, attempted repair, improper reassembly or incompatible replacement parts invalidate coverage for damage they cause, including resulting total product failure. Normal wear and damage from misuse or accidents are also excluded.
For U.S. consumers, the exclusion depends on the cause of the reported problem; opening a product or using a third-party part or service does not automatically cancel coverage for an unrelated defect. Follow the manufacturer's instructions for permitted user maintenance. If a claim is declined, we explain the findings and you may request a review.
Retain the faulty device and ask for safe return or disposal instructions. Do not dismantle a product to prove a fault or mail a used, damaged or faulty rechargeable device internationally without suitable instructions.
