Free standard shipping at $99+ after discounts. Contiguous U.S. & DC. Details
Effective date: October 6, 2026
Last updated: October 21, 2026
This policy applies to purchases made directly from vibe-honey.com. Vibe-Honey is operated by Huanyue Wujie Intelligent Technology (Shanghai) Co., Ltd. It explains our voluntary returns offer, Vibe-Honey's general one-year store warranty and our continuing support for existing orders, in addition to any rights you have under applicable law.
If you change your mind, email support@vibe-honey.com within 30 calendar days after you or your authorized recipient actually receives the product. For items delivered separately, the period runs from receipt of the item you wish to return.
For this voluntary offer, products must be unused and in their original packaging, with any product hygiene seal intact. Include the original parts, cords, controls, accessories and tags. Lingerie must be unworn with its hygiene protection and original tags intact. Opening the outer shipping carton does not, by itself, make a product ineligible. Opening or breaking a product's hygiene seal, using an intimate product, or opening a sealed personal-care product normally makes it ineligible for a change-of-mind return.
We do not currently offer a used-product satisfaction or pleasure guarantee. A product that works as described is not defective merely because it does not deliver a particular personal sensation or outcome. This does not exclude a claim that the product is faulty, unsafe, damaged, incorrectly supplied or materially different from its description.
We do not offer direct exchanges for a different color, model or product when you change your mind. If you want a different item, request a voluntary return within 30 calendar days of actual receipt and meet the eligibility requirements above. Return shipping to China is at your expense, as explained in Section 2.
After an eligible return has been refunded, you may place a new order for the item you want. A new order is subject to the price, availability and shipping charges shown when you place it.
This process does not limit the separate remedies for faulty, unsafe, damaged, incorrectly supplied or materially misdescribed products, or any mandatory consumer rights. See Sections 4 and 5.
Voluntary returns are sent to China at your expense. International postage may be high relative to the product price. Ask your carrier for a quote before posting. We do not provide free return shipping for a change-of-mind return or charge a separate restocking or return-processing fee. When we arrange a return service on your behalf, any agreed customer-paid charge will be disclosed before you accept it.
These practical instructions do not prevent you from making a valid statutory notice or claim. If a return is delayed, lost or damaged in transit, contact us with the shipment information. We will assess what happened, who arranged the service, compliance with reasonable packing instructions and the applicable legal requirements; a problem in transit does not automatically forfeit every remedy.
We will inspect an ordinary return and initiate an eligible refund within seven business days after receiving it. If we consider an item ineligible, we will explain the reason and review relevant additional information you provide. We will not dispose of your property without an appropriate agreement or legal basis.
For a qualifying voluntary return, the refund is the price actually paid for the returned item, after any discount, together with refundable related sales tax. Original shipping separately disclosed and charged may be non-refundable where the delivery service was provided and applicable law permits. We do not retrospectively deduct the cost of free outbound shipping, the import duties or customs clearance included in the product price, or a standard restocking fee. You bear the voluntary international return postage described above.
For a valid defect, wrong-item or other remedy for which we are responsible, we refund or otherwise provide the amounts due under your purchase terms and applicable law, including refundable related taxes and original delivery charges where due. Refunds are made to the original payment method unless you agree to another lawful method. We will not substitute store credit for a monetary refund owed to you without your agreement.
If we approve a refund without requiring a return, we will initiate it within seven business days of that approval. A shorter applicable legal deadline takes priority. Your payment provider may take additional time to post the funds; that does not extend our deadline to initiate the refund.
Estimated refund arrival: Card refunds processed through LianLian generally appear in your account within five to seven bank business days after the refund is submitted to your issuing bank. This is an estimate; actual posting depends on your card issuer, and bank business days follow its banking calendar. If the funds do not appear after seven bank business days, contact support@vibe-honey.com. We will check the refund status and provide the bank refund reference (ARN), when available, so your issuer can trace it. For another payment method, the payment provider's applicable posting timeframe applies. These bank-processing estimates do not reduce any legal refund deadline or other right.
Arrival damage, wrong items or missing contents: report within 30 calendar days. If an item arrives damaged, you receive the wrong item, or items or parts are missing from a delivered parcel, email support@vibe-honey.com within 30 calendar days after you or your authorized recipient actually receives the affected item or parcel, counting the day after receipt as day 1. For split deliveries, calculate the period separately for each affected delivery.
Include your order number or other reasonable proof of purchase, a description of the issue and reasonable product-only photographs of the item and packaging, where available. If photographs are unavailable, contact us so we can consider other suitable evidence. We aim to provide an initial response within two business days. A request submitted on time remains on time while you wait for our response.
This 30-day period is for reporting arrival issues, not a deadline for returning a product or receiving a refund. If damage was hidden at delivery, a product is materially different from its description, or a fault develops later, contact us promptly after discovering the issue. The arrival-reporting period, the separate change-of-mind return limit and hygiene conditions do not extinguish a valid hidden-damage, defect or warranty claim, or any remedy available under applicable law.
We may ask for reasonable product-only photographs or a short video, the model or serial number if available, or simple safe troubleshooting. If a fault is intermittent or cannot reasonably be shown on video, tell us so we can consider another way to assess it. We do not require intimate photographs, demonstrations on a person, disassembly or unsafe battery handling. Stop using or charging a product that appears unsafe.
For a confirmed covered defect or our supply error, we bear reasonable necessary costs of the remedy, including an instructed return and replacement delivery. We will agree the appropriate method before shipment so you are not asked to pay unexpected international return costs for a remedy that is our responsibility. We do not require an intact hygiene seal or original packaging to pursue such a claim; suitable safe packaging may still be needed for transportation.
Do not send a used, damaged or defective battery-powered product internationally without specific safe return instructions. USPS prohibits international mailing of used, damaged or defective electronic devices containing or packaged with lithium batteries. We will arrange an appropriate lawful return method where needed, or assess the claim without a physical return where an appropriate route is unavailable. Any return waiver is confirmed for the individual claim; it is not a general entitlement to keep an item and receive a refund.
The warrantor is Huanyue Wujie Intelligent Technology (Shanghai) Co., Ltd., trading as Vibe-Honey, Room 1-101, Zone C, No.1-17, Lane 575, Gubei East Road, Baoshan District, Shanghai, China. Warranty support is available at support@vibe-honey.com. This is our business mailing address; obtain the designated return address before sending a product.
This limited warranty covers new products purchased directly from vibe-honey.com by the original consumer purchaser, including an intended gift recipient who can provide reasonable evidence of the original order. Coverage lasts one year (12 months) from actual receipt by the purchaser or the purchaser's authorized recipient. We use available delivery records and consider reasonable alternative evidence if those records are incomplete or disputed. No separate warranty registration is required.
The warranty covers defects in materials or workmanship that affect the product's normal function under the intended conditions of use. A manufacturing defect in a rechargeable battery or supplied accessory is covered on the same basis. A product's hygiene seal having been opened does not by itself invalidate this coverage.
The warranty does not cover ordinary cosmetic wear, normal depletion of consumables or batteries through use, loss or theft after receipt, or damage caused by an accident, misuse, neglect, incorrect charging, use outside the product's stated water-resistance limits, or improper alteration or repair. Normal expected battery aging is different from a manufacturing defect.
Do not dismantle or force open a sealed product or its accessories, or attempt internal battery work. If a fault occurs, contact support@vibe-honey.com before attempting a repair. Follow the manufacturer's product-specific instructions for any permitted user maintenance, including a user-replaceable battery or compatible external charging accessory.
Disassembly, modification, attempted repair, improper reassembly or incompatible replacement parts will invalidate warranty coverage for the damage or malfunction they cause, including a resulting total product failure. This applies whether the work is performed by you or a third party. Examples include torn wiring, damaged circuit boards or charging components, incorrect battery connections, and water ingress caused by a seal damaged during such work.
For U.S. consumers, this exclusion applies where we can demonstrate that the action or part caused the claimed problem; it does not automatically cancel coverage for an unrelated defect merely because a product was opened or a third-party part or service was used. We will explain the relevant findings if a claim is declined, and you may request a review at support@vibe-honey.com. Do not dismantle or damage a product to prove a claim, and retain the faulty item until the claim handler provides safe return or disposal instructions. Applicable statutory rights remain unaffected.
A repaired or replacement product is covered for the remainder of the original warranty or 90 calendar days from receipt of the repaired or replacement product, whichever is longer. A claim submitted on time is not lost merely because assessment or the remedy continues beyond the original expiry date. Any further rights required by law remain unaffected.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State. This limited warranty does not disclaim or limit any applicable implied warranty or other non-waivable consumer right. A manufacturer's separate warranty, if applicable, is additional and is not a reason for us to refuse our own responsibilities. The expiry of this voluntary one-year warranty does not automatically end a remedy that remains available under law.
Discontinuing a product or brand does not end our responsibility for an existing order. Earlier orders retain the return and warranty promises made when those orders were placed, including any more favorable product-specific or manufacturer-warranty commitments previously offered. This update does not retrospectively shorten promised coverage or remove any remedy available under applicable law.
For help with an existing order, email support@vibe-honey.com with your order number, a description of the issue and the model or serial number if available. Keep your receipt and the item. We will review the original purchase terms, handle the responsibilities we undertook and coordinate with the relevant manufacturer or supplier where appropriate. We will explain any required evidence, safe return arrangements and applicable costs before you send a product. Wait for our instructions before shipping or disposing of it.
Any separate manufacturer's warranty remains subject to its applicable terms and law and is additional to our own responsibilities. Contact us if you need help identifying the terms that applied to your purchase. All mandatory consumer rights remain protected.
We may verify order details, item identity, delivery records and relevant evidence to protect customers and prevent false or duplicate claims. We will ask only for information reasonably needed to assess the case. A previous claim alone does not establish fraud. We may decline a claim when the evidence establishes that it is ineligible or materially false, and will explain the basis and consider relevant further information.
Tell us if a carrier, payment provider or another party has already resolved the same loss so we can coordinate the remedy and avoid duplicate reimbursement for the same loss. This does not require you to withdraw a payment dispute, waive legal rights or accept an unauthorized charge. If you disagree with our decision, reply to support@vibe-honey.com and request a review; this optional review does not restrict other available remedies.
For missing deliveries, delayed shipments, address errors or packages returned by a carrier, see our Shipping Policy. A carrier return is assessed according to its cause and applicable law; it is not automatically treated as a customer-paid change-of-mind return.
This version applies to purchases made after it is published. Earlier orders retain the return and warranty promises made when those orders were placed, including any more favorable product-specific warranty previously offered. This update does not retrospectively shorten an existing order's promised coverage. Mandatory legal rights and specific commitments made for an order take priority over conflicting general wording.
For products bought from another retailer or marketplace, contact that seller about its returns policy. This direct-purchase policy does not remove any separate manufacturer's warranty or legal claim that may apply.
For assistance, email support@vibe-honey.com or use our Contact page. For timeframes handled by Vibe-Honey in this policy, business days mean Monday through Friday, excluding public holidays in China. The separate bank-posting estimate above follows the card issuer's banking calendar; applicable legal deadlines take priority. Related terms: Terms & Conditions and Privacy Policy.
