Free standard shipping at $99+ after discounts. Contiguous U.S. & DC. Details
Effective date: October 7, 2026
Last updated: October 28, 2026
Vibe-Honey ships orders from China to the 48 contiguous U.S. states and Washington, D.C. Cross-border transportation and U.S. final-mile delivery may be handled by different delivery partners. Available services and charges are shown before you complete checkout.
For U.S. orders, the product prices include applicable import customs duties and customs clearance fees for delivery to your checkout address. You are not required to pay these included import charges again upon delivery. Shipping charges and any applicable U.S. sales tax are separate and are shown before payment.
If a carrier or customs intermediary asks you to pay an import duty or customs clearance fee, email support@vibe-honey.com with the notice. Please contact us before paying where reasonably possible, or send proof of payment if you have already paid. We will resolve or reimburse a verified charge that was included in your product price.
Please cooperate with lawful customs requirements. Customs checks can affect transit times, but customs involvement does not automatically remove your cancellation, refund or other rights.
Processing and dispatch: within 2 business days after the order is placed. A different processing period applies only if clearly disclosed before purchase. For processing deadlines, business days are Monday through Friday, excluding public holidays affecting our fulfillment operation in China. We use the order timestamp in our store's Pacific Time zone (America/Los_Angeles, observing PST or PDT). Orders can be placed at any time; there is no separate daily order cutoff or promise of same-day dispatch.
Standard transit: an estimated 5–9 business days after carrier collection. Processing time is additional to transit time: the 5–9 business days are not an order-to-arrival promise. Transit business days exclude weekends and public holidays observed by the relevant carrier. Creating a shipping label or assigning a tracking number does not mean the carrier has collected the package.
Transit times are estimates rather than guaranteed arrival dates, unless we expressly agree otherwise. Customs checks, weather and carrier disruptions can cause delays. Any different estimate offered for your order will be disclosed before purchase. If your order has not arrived by the latest estimated delivery date, contact support@vibe-honey.com so we can investigate.
If we cannot ship within the promised processing period, we will notify you, provide available revised timing, and offer the delay-consent or cancellation and refund options required by law. We do not treat silence as consent where affirmative agreement is required. Estimates and carrier delays do not remove an agreed delivery commitment or applicable legal remedies.
We don't ship to Islamic countries, like Afghanistan, Pakistan, Jordan, Libya, Kosovo, Iraq etc.
Our restricted destinations are: Afghanistan; Albania; Algeria; Azerbaijan; Bahrain; Bangladesh; Benin; Brunei; Burkina Faso; Cameroon; Chad; Comoros; Côte d'Ivoire (Ivory Coast); Djibouti; Egypt; Gabon; The Gambia; Guinea; Guinea-Bissau; Guyana; Indonesia; Iran; Iraq; Jordan; Kazakhstan; Kosovo; Kuwait; Kyrgyzstan; Lebanon; Libya; Malaysia; Maldives; Mali; Mauritania; Morocco; Mozambique; Niger; Nigeria; Oman; Pakistan; Palestine; Qatar; Saudi Arabia; Senegal; Sierra Leone; Somalia; Sudan; Suriname; Syria; Tajikistan; Togo; Tunisia; Turkey (Türkiye); Turkmenistan; Uganda; United Arab Emirates; Uzbekistan; Yemen.
This list does not mean that other international destinations are available for shipping. Our current service remains limited to the 48 contiguous U.S. states and Washington, D.C. Only the United States is available as a shipping country at checkout; the restricted destinations above cannot be selected for delivery.
We currently deliver only to the 48 contiguous U.S. states and Washington, D.C. We do not currently deliver to Alaska, Hawaii, Puerto Rico, other U.S. territories, APO/FPO/DPO military addresses, or addresses outside this service area.
Enter your complete delivery address at checkout to view available service. If no shipping option is offered for your address or item, contact us before ordering; do not enter a different address to bypass a restriction. If you intend to use a P.O. Box, contact us before ordering to confirm that the available service can deliver your item there.
| Standard shipping to the 48 contiguous states and Washington, D.C. | Shipping charge (USD) |
|---|---|
| Discounted merchandise subtotal below $99.00 | $6.99 |
| Discounted merchandise subtotal of $99.00 or more | Free |
The $99 threshold includes exactly $99.00. It is calculated using the merchandise subtotal after applicable product and order discounts, before shipping charges and U.S. sales tax. For example, a discounted merchandise subtotal of $98.99 has a $6.99 standard shipping charge; a subtotal of $99.00 qualifies for free standard shipping. A separate shipping discount, if offered, follows its disclosed promotion terms.
Product prices include U.S. import duties and customs-clearance fees as explained in Section 1. The shipping charge and any applicable U.S. sales tax are shown separately before payment. Only delivery methods offered at checkout are available; standard free shipping does not create an entitlement to an expedited service.
Perfumes and aerosol products, where offered, are not eligible for expedited shipping.
We do not add undisclosed processing or large-order fees after purchase. Any optional additional service must be explained and agreed before it is charged. Promotions may change for future purchases, but a later change does not remove a shipping benefit validly applied to an existing order.
Your order confirmation acknowledges receipt of your order; it is not a dispatch or delivery confirmation. Shipping updates provide tracking details when available. A label-created status is not confirmation of carrier collection.
Cross-border tracking may show a different tracking number when your parcel is handed to the U.S. final-mile carrier. This can be a tracking update for the same parcel. Contact us if you need help matching tracking details to your order.
Please verify your address before ordering. Email support@vibe-honey.com promptly with your order number if you need to cancel, change an item or correct an address. We will try to help before dispatch, but changes cannot be guaranteed once processing has advanced. This does not override a cancellation or refund right arising under applicable law or from our failure to fulfill the order.
Where an incorrect address supplied by you or another customer-caused delivery failure results in additional costs, we may charge reasonable, documented costs only as disclosed before purchase and permitted by law. We will explain any proposed redelivery charge before you agree to it. You will not be charged for correcting an error caused by us.
If a package is returned to sender, contact us to discuss redelivery or any refund due. We will explain any lawful deduction and its basis. Failed delivery or return to sender does not automatically forfeit the entire payment. These provisions do not remove remedies arising from our own error, delay or breach.
If tracking shows “Delivered” but you cannot locate your package, contact support@vibe-honey.com as soon as possible, preferably within 7 calendar days of the delivery notification. If your package has not arrived by the latest estimated delivery date, please contact us promptly. Early reporting helps preserve delivery records; these requests do not reduce your contractual or statutory rights.
Please provide your order number, tracking number and confirmation of the delivery address. Where appropriate, check the delivery location and with anyone you authorized to receive the package. You do not need to disclose the contents of your order to neighbors or other third parties.
We will review the available records with our fulfillment and delivery partners. We may request a written confirmation of non-receipt and other reasonable information relevant to the investigation. A refund or replacement is not automatic, and a “Delivered” scan alone does not automatically determine the outcome.
For delivery arranged by us, risk of loss remains with us until the goods are received by you or a person you have authorized to receive them, subject to applicable law. Arrival at a carrier's collection point, without collection by you or your authorized recipient, does not by itself establish receipt.
We may decline a claim where reliable evidence establishes receipt by you or your authorized recipient, or to the extent we establish that the claim is materially false. A previous claim alone does not establish that a later claim is false. We will explain a denial and consider relevant additional information submitted for review.
We will communicate the outcome or explain what further investigation is needed. We will not postpone a remedy that is due solely because a carrier has not reimbursed us.
Where we are responsible for a lost or incorrectly delivered shipment, we will provide the appropriate remedy, including a replacement or refund as required by the terms of your order and applicable law. A refund for an entire order that we failed to deliver includes the price paid, taxes we collected and the original delivery charge. Partial-order remedies will reflect the affected items and other amounts properly refundable.
After receipt by you or your authorized recipient, subsequent loss or theft is generally your responsibility, except to the extent caused by our breach or where applicable law requires otherwise.
Assistance beyond our contractual or legal obligations is discretionary and may be limited in amount or frequency. Previous goodwill assistance does not remove any remedy otherwise due.
Where supported by the delivery service, we may propose a replacement using an agreed signature or collection option to reduce the risk of another loss. Any such arrangement will be explained to you and will not remove a refund or other remedy to which you are entitled.
Please tell us if you have already received reimbursement for the same loss or opened a payment dispute, so we can coordinate the resolution and avoid duplicate reimbursement. This does not restrict your rights with your payment provider or make withdrawal of a payment dispute a condition of a remedy otherwise due.
If the original package arrives after a refund or replacement, please contact us so we can agree an appropriate resolution, such as a return using a prepaid label we provide. We will not charge your payment method again without authorization.
Orders are shipped in plain outer packaging, such as a brown box or padded mailer appropriate to the contents. We do not use product images or explicit product advertising on the outer packaging.
Required customs declarations, carrier labels, payment records and order messages may contain business or product information. Customs declarations must be accurate; discreet packaging does not mean complete anonymity.
For shipping questions or a delivery problem, email support@vibe-honey.com with your order number.
This Shipping Policy forms part of our Terms & Conditions. The version presented for your purchase applies to that order; later updates will not retroactively reduce the commitments or rights applicable to it. Mandatory consumer rights remain unaffected.
For returns after delivery, see our Returns & Refunds Policy.
