Effective date: October 17, 2026
Welcome to Vibe-Honey. These Terms & Conditions (“Terms”) explain the rules for using vibe-honey.com (the “Site”) and buying products directly from us.
1. About us and these Terms
The Site is operated by Huanyue Wujie Intelligent Technology (Shanghai) Co., Ltd., registered in Shanghai, China, with its registered business address at Room 1-101, Zone C, No.1-17, Lane 575, Gubei East Road, Baoshan District, Shanghai, China, trading as Vibe-Honey (“Vibe-Honey,” “we,” “us,” or “our”). Our customer support email is support@vibe-honey.com.
Please read these Terms before ordering. When you place an order after being presented with these Terms, you agree to them. Our Shipping Policy and Returns & Refunds Policy, made available before checkout, form part of the purchase terms. Any product-specific warranty or promotion applies only as described in the offer presented to you. Our Privacy Policy separately explains how we handle personal information.
Mandatory consumer law takes priority over these Terms. Subject to that law, specific promises made for your purchase take priority over conflicting general wording here. Please keep a copy of the Terms, relevant policies and your order confirmation. Our store uses Shopify's e-commerce platform; your purchase contract is with the seller identified above.
2. Adults only and eligibility
You must be at least 18 years old and meet any higher age of majority or other minimum legal age applicable to these products where you live. You must also have legal capacity to enter a purchase contract. Minors may not use the Site or purchase our products, including with a parent's permission. You must not purchase on behalf of a minor.
Products are offered only where their sale, delivery and use are lawful. We may request proportionate verification of age or eligibility where necessary and handle that information under our Privacy Policy. Orders that cannot lawfully be fulfilled may be declined or cancelled, with any payment refunded as required.
3. Accounts and customer information
Provide accurate contact, billing and delivery information and keep your account details current. Use a payment method that you are authorized to use. If you provide another adult's details for delivery, make sure you have appropriate permission.
Keep account credentials confidential and tell us promptly about suspected unauthorized access or incorrect order information. We may take reasonable security measures to protect an account or transaction. This does not make you automatically responsible for every unauthorized transaction or remove payment protections available under law.
4. Product information and safe use
Read the product description, materials, dimensions, compatibility requirements and instructions before purchase and use. Photographs and screen settings may produce minor visual differences, but products must meet their description and applicable legal requirements. Any material change affecting your order will require an appropriate solution, such as your agreement to a substitute or cancellation with a refund.
Our general educational content is not individualized medical advice. Unless a product is expressly described and lawfully supplied for a medical purpose, it is offered for personal wellness and enjoyment, not to diagnose or treat a medical condition. A customer's experience may vary; we do not promise a particular sensation or personal outcome.
Follow the manufacturer's cleaning, charging, storage and use instructions. Check relevant material, lubricant and accessory compatibility. Do not assume a product is waterproof or suitable for a particular use unless its instructions say so. Stop using a damaged or malfunctioning product. If discomfort or irritation occurs, stop use and seek appropriate professional advice when needed. Participation by another adult must be voluntary and consensual. These responsibilities do not waive claims for defective products or our own failure to meet legal obligations.
5. Orders and acceptance
Placing an order is an offer to buy the selected products. An automatic order-received message acknowledges your request; it does not by itself confirm acceptance. We accept an order when we send an express acceptance or dispatch confirmation for the relevant products, unless applicable law requires an earlier point of acceptance. Payment authorization or collection alone does not change that rule where the law permits.
Before acceptance, we may decline an order for a reasonable reason, including unavailable stock, suspected fraud, an obvious listing error, delivery restrictions or an unapproved commercial resale order. We will notify you and release any authorization or refund amounts collected for items we do not supply. Once accepted, an order cannot be cancelled by us merely at our discretion; applicable contractual and legal obligations continue.
Products are intended for personal use. Contact us before placing a wholesale or resale order. Quantity limits or other purchase restrictions will be disclosed when applicable.
6. Prices, payment and promotions
The checkout identifies the transaction currency and the price, discounts, shipping charges and taxes we collect. Review the total before paying. Your payment provider may apply its own currency conversion or transaction charges. A payment authorization may temporarily reserve funds while an order is processed.
Price changes apply to future purchases and do not alter an accepted order. If an obvious price or description error affects an order, we will contact you with the correction and available options. We will not charge an increased price without your agreement. Any cancellation or correction of an accepted order must be permitted by applicable law.
Discounts, bundles, gifts and promotional offers are subject to the conditions displayed with the offer, including eligibility, dates and any combination restrictions. Changes to a promotion do not remove benefits already validly earned. Refunds for discounted items are generally based on the amount actually paid, together with any other amounts legally refundable.
7. Delivery, delays and discreet packaging
Orders are shipped from China to the 48 contiguous U.S. states and Washington, D.C. Other destinations, including Alaska, Hawaii, U.S. territories and APO/FPO/DPO military addresses, are not currently supported. Shipping charges, the discounted merchandise subtotal used for the $99 free-standard-shipping threshold, and estimated processing and transit times appear in our Shipping Policy and the information provided before checkout. Any preorder conditions and material delivery restrictions will be identified before purchase. Estimates do not remove an expressly agreed delivery commitment or legal rights relating to delay.
If we cannot ship within the promised period, we will notify you, provide available revised timing and offer the delay-consent or cancellation and refund options required by law. We will not treat silence as consent where affirmative agreement is required.
For delivery arranged by Vibe-Honey, risk of loss remains with us until the goods are received by you or a person you have authorized to receive them, subject to applicable law. A carrier's “Delivered” scan alone does not conclusively establish receipt. Arrival at a carrier's collection point, without collection by you or your authorized recipient, does not by itself establish receipt.
Reporting a missing package does not automatically entitle you to a refund or replacement. We will assess relevant information, including shipment records, the delivery address, available proof of delivery, recipient authorization and communications relating to the order. We may request reasonable information necessary to investigate the claim.
We may decline a claim where reliable evidence establishes that you or your authorized recipient received the goods, or to the extent we establish that the claim is materially false. We will explain the basis for our decision and consider relevant additional information submitted for review. A previous claim alone does not establish that a later claim is false.
After receipt by you or your authorized recipient, subsequent loss or theft is generally your responsibility, except to the extent caused by our breach or where applicable law requires otherwise.
Where we are responsible for a lost or incorrectly delivered shipment, we will provide the remedy due under the terms of your order and applicable law. We will not postpone a remedy that is due solely because a carrier has not reimbursed us. The Shipping Policy explains the investigation and resolution process.
Any assistance offered beyond our contractual or legal obligations is discretionary and may be limited in amount or frequency. Such limits do not reduce any remedy otherwise due under the terms of your order or applicable law.
Please check your address and contact us promptly about errors. Any lawful additional cost resulting from an address correction or customer-caused failed delivery will be explained before you agree to it. We will not charge you for correcting an error caused by us.
Any discreet-packaging description refers to the packaging specified in that description. Required customs declarations, carrier labels, payment records and order messages may contain business or product information; discreet packaging does not mean complete anonymity.
8. Cross-border orders and import charges
For orders shipped from China to the United States, the product prices include applicable import customs duties and customs clearance fees for delivery to the address provided at checkout. You are not required to pay these included import charges again upon delivery. Shipping charges and any applicable U.S. sales tax are separate and are shown before you complete checkout.
If a carrier or customs intermediary requests payment of an import duty or customs clearance fee for your order, contact support@vibe-honey.com with the notice so we can resolve it with the delivery provider. Please contact us before paying where reasonably possible, or send proof of payment if you have already paid. We will resolve or reimburse a verified charge that was included in your product price.
Cooperate with lawful clearance requirements and provide accurate information where needed. We do not agree to understate values or misdescribe shipments. We remain responsible for our own tax, export and delivery obligations. If an order is refused, detained or returned, the cause, disclosed terms and applicable law determine the appropriate remedy and any permitted costs. Customs involvement does not automatically eliminate your refund rights.
Any future offer of delivery to another country will identify the applicable import-charge arrangements before purchase. A later policy change will not alter the charges included in an existing U.S. order.
9. Cancelling or changing an order
Contact support@vibe-honey.com as soon as possible with your order number if you want to cancel, change an item or correct an address. We will try to accommodate the request before dispatch, but operational changes may no longer be possible once processing has advanced. An inability to stop a shipment does not override a statutory cancellation right or a cancellation remedy arising from our delay or breach.
For an agreed or legally required cancellation, we will refund the amounts due through the original payment method unless you agree to another lawful method. After delivery, the returns process below applies.
10. Returns, hygiene and refunds
Our Returns & Refunds Policy sets out any voluntary return window we offer, eligible items, return procedure, shipping-cost responsibilities and processing times. The version presented before your purchase applies to that order. Any satisfaction guarantee or return benefit beyond legal requirements applies only where expressly offered for your product.
For a voluntary change-of-mind return, intimate products must be unused with any hygiene seal intact, unless the applicable offer allows otherwise. Where the law provides a withdrawal right, a hygiene exception applies only to goods supplied sealed that are genuinely unsuitable for return for health-protection or hygiene reasons and have been unsealed after delivery. Opening an ordinary shipping carton does not, by itself, meet that exception.
Hygiene restrictions and “final sale” wording do not remove remedies for faulty, unsafe, damaged, incorrectly supplied or misdescribed goods. Please contact us with proof of purchase and a description of the issue. Reasonable product-only photographs may help; intimate photographs or demonstrations of use on a person are not required. Ask us for appropriate return instructions before mailing a used, damaged or battery-powered product. Administrative authorization steps do not prevent a valid statutory withdrawal notice or claim.
Return costs depend on the reason for return, the policy disclosed before purchase and applicable law. We bear costs that the law assigns to the seller for a valid defect or order-error remedy. Refunds include the item price actually paid and any refundable tax or delivery charges that are due. We do not replace a monetary refund owed to you with store credit without your agreement. Payment-provider posting times do not extend our legal deadline to issue a refund.
11. Store warranty, existing orders and product problems
Vibe-Honey provides a general one-year limited store warranty for defects in materials or workmanship affecting the normal function of new products purchased directly from the Site. It starts on actual receipt by you or your authorized recipient. The provider, coverage, exclusions, claim procedure, costs and remedies are in our Returns, Refunds & Product Warranties Policy. For a covered claim for which we are responsible, we provide an appropriate repair or replacement at no charge for the covered work, parts and reasonable necessary shipping, or an appropriate refund if we cannot provide a suitable remedy within a reasonable time or applicable law requires it.
Discontinuing a product or brand does not end our responsibility for an existing order. Earlier orders retain the return and warranty promises made at purchase, including any more favorable product-specific or manufacturer-warranty commitments previously offered. For help with an existing order or any applicable warranty, contact support@vibe-honey.com. We will review the original purchase terms, handle the responsibilities we undertook, coordinate with the relevant manufacturer or supplier where appropriate and keep you informed. We will explain any required evidence, safe return arrangements and applicable costs before you send a product. Any separate manufacturer's warranty remains subject to its applicable terms and law. This does not reduce our own warranty or legal responsibilities.
Do not dismantle or force open sealed products or accessories, or attempt internal battery work; contact support before attempting a repair and follow the manufacturer's instructions for permitted user maintenance. Disassembly, modification, attempted repair, improper reassembly or incompatible parts invalidate coverage for the damage they cause, including resulting total product failure. Under applicable U.S. law, use of third-party parts or service, or opening a product, does not alone cancel coverage for an unrelated defect. We will explain a denial based on this exclusion and consider a request for review. Retain the faulty item and follow safe return or disposal instructions; do not dismantle a product to prove a claim.
Opening a hygiene seal does not by itself remove defect remedies. Contact support@vibe-honey.com with reasonable proof of purchase and proportionate product-only evidence. Stop use and charging if a product appears unsafe. Our store warranty and any applicable manufacturer warranty do not disclaim or limit non-waivable consumer rights. Existing orders retain more favorable promises made at purchase, and other applicable manufacturer warranties are not shortened by our general one-year policy.
12. Connected products and third-party apps
Some products may use a manufacturer's app, Bluetooth, an internet connection or a compatible device. Check the compatibility and feature information supplied for the particular product before purchase. App accounts and services may also be governed by that provider's terms and privacy notice.
Use remote-control features only with the informed consent of every participating adult. Protect access codes, review sharing permissions and follow the provider's security and update instructions. Features can depend on external systems, but references to third-party services do not excuse a failure to deliver functionality expressly promised at purchase or any legally required updates or remedies.
13. Lawful use of the Site and accurate claims
Do not use the Site to commit fraud, impersonate another person, infringe intellectual property or privacy rights, harass others, distribute malicious software, gain unauthorized access, circumvent security controls or disrupt the Site. Do not misuse another person's payment or account details or submit knowingly false order or claim information.
You must provide accurate information when reporting a delivery problem. Knowingly false claims may result in proportionate account restrictions or other action permitted by law. These provisions do not restrict good-faith complaints, honest reviews, lawful payment disputes, contact with a regulator or remedies to which you are entitled.
Please tell us if you have already received reimbursement for the same loss or opened a payment dispute so we can coordinate the resolution and avoid duplicate reimbursement. This does not restrict your rights with your payment provider or make withdrawal of a payment dispute a condition of a remedy otherwise due.
If an original package arrives after a refund or replacement, please contact us so we can agree an appropriate resolution, such as a return using a prepaid label we provide. We will not charge your payment method again without authorization.
We may investigate credible misuse and take proportionate measures permitted by law. Account restrictions do not remove obligations we have for existing orders.
14. Intellectual property
Site designs, original text, photographs, logos and other materials belong to us or their respective rights holders. You may access them for personal shopping and keep copies of information relevant to your purchase. Commercial copying, redistribution or use of protected materials requires permission unless the law allows it. Third-party brand names remain the property of their owners.
15. Reviews and submissions
If you choose to submit a public review, you retain ownership of your content. You grant us a non-exclusive, royalty-free permission to host, reproduce and display it on the Site for customer review purposes, and to format it without changing its meaning. This permission does not cover private support messages or use of your review in separate advertising without any permission required for that use.
Submit only content you have the right to share. Do not include another person's private information, unlawful material, harassment or knowingly false statements. We may remove content for legitimate moderation reasons, but will not penalize you for an honest negative review or require you to give up ownership of it. If you received a material incentive for a review, disclose it clearly.
16. Privacy and communications
Our Privacy Policy explains data collection, sharing, retention and your choices, including any separate notice required for sensitive or consumer health information. Accepting these Terms is not blanket consent to optional cookies, advertising, sensitive-data processing or marketing.
We may send messages necessary for your order, account, requested support or product safety. Marketing choices are handled separately, and you can use the applicable unsubscribe method. Please do not send unnecessary medical details, intimate images or full payment-card credentials to customer support.
Our store is hosted by Shopify, which processes personal information when you visit or make purchases. Shopify Network Intelligence is enabled. Shopify may combine information from your interactions with our store with information from interactions with other merchants and Shopify to provide Enhanced Services, including service improvements, personalization, and advertising. This can apply without your choosing Shop or Shop Pay. Information is shared with Shopify and the providers described in our Privacy Policy, which may be located in other countries, to provide these services.
Our
Privacy Policy explains these activities, applicable sensitive-information and consumer-health-data restrictions, and how to exercise your rights. U.S. visitors can use
Your Privacy Choices or a supported Global Privacy Control signal to opt out of using their information for advertising based on activity across stores and websites. See also the
Shopify Consumer Privacy Policy and
Shopify Privacy Portal. These disclosures do not waive privacy rights or replace separately required consent.
17. External services and Site availability
The Site may link to independent websites or offer optional third-party services. Review the relevant provider's terms before using them. A link does not itself guarantee that provider's performance. We remain responsible for our own representations and for obligations the law assigns to us, including those relating to services we engage to fulfill your order.
We aim to keep the Site accurate and available, but maintenance, faults or external disruptions may interrupt access. We do not promise uninterrupted or error-free browsing. This limitation concerns Site availability and does not make purchased goods “as is” or cancel product descriptions, express warranties or statutory guarantees.
18. Responsibility and limits of liability
We are responsible for losses caused by our breach of contract or failure to exercise the care required by law, subject to applicable rules about causation and recoverable loss. Where the law allows, we are not responsible for losses that were not reasonably foreseeable or for business losses arising from commercial use of products sold for personal use.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, liability under mandatory product-safety or product-liability law, or any other liability that cannot legally be excluded or limited. Nothing removes statutory warranties, refund rights or other mandatory consumer remedies. A limitation applies only to the extent lawful in your circumstances.
19. Events outside reasonable control
An event outside our reasonable control may affect performance. We will take reasonable steps to reduce its impact and tell you about material disruption. Such an event does not automatically allow us to keep payment for undelivered goods, postpone obligations indefinitely or remove any cancellation, refund or other remedy required by law.
20. Suspension and termination
We may restrict or close an account for a material breach, a credible security risk, unlawful activity or a legal requirement. Where reasonably possible and lawful, we will explain the action and provide an opportunity to correct a remediable problem. You may stop using the Site and request account closure through customer support.
Account closure does not erase outstanding payment obligations for valid purchases, our obligations for accepted orders, or existing return, warranty, privacy and dispute rights. Terms that are needed to resolve an existing matter continue to apply for that purpose.
21. Governing law and resolving concerns
Subject to mandatory consumer-protection laws that apply to your purchase, these Terms and any separate agreements under which we provide products or services are governed by and construed in accordance with the laws of the People's Republic of China. This choice of law does not deprive you of protections that cannot be excluded by agreement under the law that would otherwise apply, including applicable mandatory U.S. federal and state consumer laws and the law of your habitual residence where its protections apply. If a mandatory rule requires another law to govern all or part of your purchase, that rule takes priority. Nothing in these Terms excludes or limits any non-waivable consumer right or remedy.
Contact support@vibe-honey.com with your order details and the resolution you seek so we can try to resolve a concern. You do not have to complete an informal complaint process before exercising a legal right. Claims may be brought before courts that have jurisdiction under applicable law, including your local courts where consumer law allows. These Terms do not impose mandatory arbitration or a waiver of collective-action rights.
22. Changes to these Terms
We may update these Terms for future transactions or future use of the Site and will publish the revised effective date. The version agreed for an existing order continues to govern that order unless a change is legally required or validly agreed with you. For material changes affecting an ongoing service, we will provide notice and obtain agreement where required; continued browsing alone does not replace legally required consent.
23. General provisions
If a provision is unenforceable, the remaining provisions continue to apply where legally possible. A failure to enforce a right immediately is not a waiver of that right. Any transfer of our contractual rights or obligations must not reduce your mandatory protections or materially disadvantage you.
These Terms and the applicable purchase information form the agreement for the relevant transaction. They do not exclude liability for statements or promises on which the law entitles you to rely. If a translation is provided, any language-priority rule remains subject to mandatory local requirements.
24. Contact information
Trading name: Vibe-Honey
Website: https://vibe-honey.com
Legal seller: Huanyue Wujie Intelligent Technology (Shanghai) Co., Ltd.
Registration jurisdiction: Shanghai, China
Business registration number: 91310113MA1GK8N270
Registered business address: Room 1-101, Zone C, No.1-17, Lane 575, Gubei East Road, Baoshan District, Shanghai, China
Customer support email: support@vibe-honey.com
Customer service telephone: +86 18901766848
Please contact us for the correct return address and instructions before sending a product. The registered business address may differ from the returns location. This request does not restrict any statutory notice, withdrawal or return right.
