Delivery area: the 48 contiguous U.S. states and Washington, D.C. We ship from China. Alaska, Hawaii, U.S. territories and APO/FPO/DPO military addresses are not currently supported.

Timing: up to 2 business days for processing and dispatch, then an estimated 5–9 business days in transit after carrier collection. Processing is additional to transit. See the policy for business-day, holiday and Pacific Time details; these are estimates, not guaranteed arrival dates.

Standard shipping: $6.99 below a $99 discounted merchandise subtotal; free at $99 or more. The threshold is after applicable product and order discounts, before shipping and U.S. sales tax. Product prices include U.S. import duties and customs-clearance fees. Shipping and applicable U.S. sales tax are displayed before payment.

Read the Shipping Policy.

Packaged in plain boxes with a discreet label.

30-day change-of-mind returns: Request within 30 days of actual receipt. Items must be unused, with any hygiene seal intact. You pay return shipping to China. Defect and statutory remedies are separate. Read return conditions.

Request a change-of-mind return within 30 calendar days of actual receipt. Items must be unused, with any hygiene seal intact, and include their original parts and packaging. Ordinary returns are sent to China at your expense; contact us for the return address before sending anything.

Arrival damage, wrong items or missing contents: Email support@vibe-honey.com within 30 calendar days of actual receipt of the affected item or parcel; the day after receipt is day 1. For split deliveries, count separately for each affected delivery. Include your order number, issue details and product-only photos where available. We aim to provide an initial response within two business days. Hidden damage, faults discovered later, valid warranty claims and remedies under applicable law remain protected. See arrival-issue reporting rules.

Different rules apply to faulty, damaged, incorrect or misdescribed items: we cover reasonable necessary return costs for a valid claim. Opening a hygiene seal does not, by itself, remove your rights for a defect.

Read the full Returns, Refunds & Warranty Policy.

Vibe-Honey store warranty: 1 year from actual receipt. New products purchased directly from us are covered for manufacturing and material defects affecting normal function.

Contact support@vibe-honey.com before attempting repairs. Do not open sealed products or work on internal batteries. Follow the manufacturer’s care instructions.

Our warranty does not cover damage caused by opening or modifying the product, incorrect repairs or incompatible parts—even if the product stops working completely. Unrelated covered faults and your legal rights remain protected.

For provider details, claim steps, exclusions and costs, read our full warranty policy. Existing orders retain any more favorable promises made at purchase. Other applicable manufacturer warranties remain separate.